Your questions answered
1. I read about Bulldog being sold – what has happened?
Pipex Communications plc (“Pipex”) has acquired Bulldog’s residential and small business broadband customer base, website (www.bulldogbroadband.com), rights to the Bulldog brand and domain names. Although Bulldog has become part of the Pipex Communications Group, the current business remains unaffected and continues its focus on the provision of quality broadband and residential telephone services. All contact information for Bulldog customer services remains unchanged.
2. Who is Pipex?
Pipex is one of the UK’s leading providers of integrated telecommunications and internet solutions including broadband, voice, domain name registrations and hosting.
Bulldog becomes part of a group which is:- One of the largest Broadband suppliers in the UK
- The largest hosting supplier to the SME market in the UK
- The largest domain name supplier in the UK
- The largest supplier of Wholesale line rental (WLR) in the UK
Pipex is a multi award winning service provider and is the UK’s most established commercial ISP. Pipex’s focus is simple: enabling customers to achieve their aspirations through proven communications services and emerging technologies. This is achieved through an extensive portfolio of high-speed Internet connectivity, managed services and hosting, security and voice products - combining exceptional performance, innovation and a commitment to customer service. For further information on the Pipex Group of companies please visit www.pipexgroup.com
3. What will happen to my account with you?
Your account and the way you do business with us will not be affected. All customer support functions will remain operational. Our customer care agents will remain available to you for any support queries you may have. Our technical team continues to be fully operational and will go on expanding our network. Our finance team will also be fully available for all payment and billing requirements.
4. What will happen if I have a technical issue with my connection?
Your account and the way you do business with us will not be affected. All customer support functions will remain fully operational. Our customer care agents will remain available to you for any support queries you may have. Our technical team continues to be fully operational and will go on expanding our network. Our finance team will also be fully available for all payment and billing requirements.
5. Can I still upgrade or change my service?
Yes. Your account and the way you do business with us will not be affected. All customer support functions will remain fully operational. Our customer care agents will remain available to you for any support queries you may have. Our technical team continues to be fully operational and will go on expanding our network. Our finance team will also be fully available for all payment and billing requirements.
6. Should I still pay outstanding amounts on my bill/expect credit owed to me?
Yes. Your account and the way you do business with us will not be affected. All customer support functions will remain fully operational. Our customer care agents are, and will remain, available to you for any support queries you may have. Our finance team will also be fully available for all payment and billing requirements.
7. I subscribed to other value added service, such as enhanced voicemail. Will I still get this service?
Yes. Your account and the way you do business with us will not be affected. All customer support functions will remain fully operational. Our customer care agents will remain available to you for any support queries you may have. Our finance team will also be fully available for all payment and billing requirements.
8. I ordered new broadband equipment from Bulldog. Will I still receive this?
Yes. Your account and the way you do business with us will not be affected. All customer support functions will remain fully operational. Our customer care agents will remain available to you for any support queries you may have. Our finance team will also be fully available for all payment and billing requirements.
9. What if I want to talk to someone about this?
Hopefully this document has addressed all your concerns, however, if you still would like further information, our customer support agents will be able to help. Please contact them on the usual number.
