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0845 dial back-up
Why do I need 0845 access back-up?
With Bulldog it is extremely unlikely that you will lose your broadband connection, but in the rare event that you do, or if you face an extended wait before being connected, our back-up service can be invaluable. It also offers a viable, low-cost* solution if you face a downtime period as part of the migration process from another provider.
All you need is an analogue dial-up modem as well as the standard voice service on your telephone line. You can then connect (via dial-up) to the Internet through Bulldog's 0845 back-up service until your ADSL service is up -and running again.
You can use the Bulldog dial-up service on the move and whilst your broadband connection is active, should you wish.
The minimum specification for your computer to run Bulldog's 0845 dial access back-up is:
- Microsoft Windows 95/98/ME/NT/2000 or iMAC/MAC OS X
- You also require a dial-up modem.
As regards making any changes to your computer apart from adding a dial up connection, your outgoing email should be directed to IP address: 213.130.128.38 (Since the dial up service acts as a back-up to your existing broadband connection the out going mail server is different.)
How to set up your Bulldog 0845 Dial-Up Service:
* The cost to pay is just BT local call rate, whatever the time of day.
Windows 95 set-up
The following instructions describe how to create a new dial-up connection to Bulldog
1) To begin, click the 'Windows Start menu', select 'Settings', select
'Dial-up Networking'.
2) Double click the 'Make New Connection' icon.
3) A dialogue box will open which will welcome you to the Network Connection Wizard, click 'next'.
4) Select the second option 'I have an existing Internet account', and click 'next'.
5) Select option one on this screen, and click 'next'.
6) Select 'Connect using my phone line', and click 'next'.
7) Select 'Create a new dial-up connection', and click 'next'.
8) Type in 08451232400 into the 'Telephone number' box (leave area code blank). Make sure that the 'Use area code' and 'dialling rules' box is unchecked, and click 'next'.
9) Type in your Bulldog 'username' and your 'password' and click 'next'. If you have forgotten your username and/or password, please refer to your Bulldog welcome e-mail, or alternatively contact Bulldog Support.
10) Select the 'No' option, and click 'next'..
11) Type a name for your new connection, such as Bulldog, and click 'next'.
Windows 98 set-up
To install and configure the modem, start from the Windows desktop and select the 'Start' button, then 'Settings' and 'Control Panel'.
1) Double-click on 'My Computer' and then 'Dial-up Networking'.
2) Double click the 'Make New Connection' icon.
3) A dialogue box will open which will welcome you to the Network Connection Wizard, click 'next'.
4) Type a name for your new connection, such as 'Bulldog'. Select your installed modem from the 'select a device' drop down menu and click 'next'.
5) Type in 08451232400 into the 'Telephone number' box (leave area code blank) and select 'United Kingdom' from the 'Country or region' drop down menu, and click next.
6) Click 'Finish'.
7) To use your new Bulldog Internet connection, double click the 'Bulldog' icon.
8) Type in your Bulldog 'username' and your 'password' and click 'next'. If you have forgotten your username and/or password, please refer to your Bulldog welcome e-mail, or alternatively contact Bulldog Support.
Windows ME set-up
To install and configure the modem, start from the Windows desktop and select the "Start" button, then "Settings" and "Control Panel".
1) To begin, click the Windows Start menu, select 'Settings', select
'Dial-up Networking'.
2) Double click the 'Make New Connection' icon.
3) A dialogue box will open which will welcome you to the Network Connection Wizard, click 'next'.
4) Type a name for your new connection, such as 'Bulldog'. Select your installed modem from the 'select a device' drop down menu and click 'next'.
5) Type in 08451232400 into the 'Telephone number' box (leave area code blank) and select 'United Kingdom' from the 'Country or region' drop down menu, and click next.
6) Click 'Finish'.
7) To use your new Bulldog Internet connection, double click the 'Bulldog' icon.
8) Type in your Bulldog 'username' and your 'password' and click 'next'. If you have forgotten your username and/or password, please refer to your Bulldog welcome e-mail, or alternatively contact Bulldog Support.
Windows NT set-up
The following instructions describe how to creating a new dial-up connection to Bulldog
NOTE: You will need your NT4 installation media (probably a CD) to complete this installation
1) The first thing you have to do is install Dial-up Networking. To do this, double click the 'My Computer' icon on your desktop.
2) Double click the 'Dial-up Networking' icon within the window that opens up.
3) You should click 'Install' on this window.
4) Once Dial-up Networking is installed you will be presented with a warning that the phone book is empty. Click 'OK'
5) Type in a phonebook name such as 'Bulldog'. Click 'Next'.
6) On this screen you should have to tick all three tick boxes, click 'Next'.
7) Type in 08451232400 into the 'Telephone number box' and leave 'Use Telephony dialling properties' unchecked. Click 'Next'.
8) On this screen, select 'Point-to-Point Protocol (PPP)' and Click 'Next'.
9) On this screen, select 'None. Click 'Next'.
10) On this screen, leave 'My IP address' as 0's. Click 'Next'.
11) On this screen, leave 'DNS server' and 'WINS server' as 0's. Click 'Next'.
12) Click 'Finish' on this screen.
13) On the next screen, click 'More' and select 'Edit entry and modem properties'.
14) Select the 'Server' tab at the top of the window.
15) Select 'PPP: Windows NT, Windows 95 Plus, Internet' from the 'Dial-up server type'. Select 'TCP/IP' and leave all other boxes unchecked. Click 'Next'.
16) On this screen, select 'Server assigned IP address' and 'Server assigned name server addresses'. All fields will contain 0's and the bottom two options must be selected. Click 'OK' to each of the open windows until you are back to step '13'
17) On this screen click 'Dial'
18) On this final screen, type in your Bulldog 'username' and your 'password' and click 'next'. If you have forgotten your username and/or password, please refer to your Bulldog welcome e-mail, or alternatively contact Bulldog Support.
Windows XP set-up
To install and configure the modem, start from the Windows desktop and select the "Start" button, then "Settings" and "Control Panel".
1) To begin, click the Windows Start menu, select 'Settings', select
'Dial-up Networking'.
2) In the window that opens, click on the 'Network and Internet Connections' icon.
3) On the next screen, choose the 'Create a new connection'. The 'New Connect Wizard' will now open, click 'Next'.
4) On this screen select 'Connect to the Internet' and click 'next'.
5) Select 'Set up my connection manually' and click 'next'.
6) Choose 'Connect using a dial-up modem' and click 'next'.
7) Type a name for your new ISP Name, such as 'Bulldog', and click 'next'.
8) Type in 08451232400 into the 'Telephone Phone number box', and click 'next'.
9) Choose the 'Anyone use' option, and click 'next'.
10) On this screen, type in your Bulldog 'username' and your 'password' and click 'next'. If you have forgotten your username and/or password, please refer to your Bulldog welcome e-mail, or alternatively contact Bulldog Support.
11) Select the tick box to create a shortcut to the desktop and click 'Finish'.
12) To use your new Bulldog connection click on the shortcut on your desktop.
Windows 2000 set-up
The following instructions describe how to creating a new dial-up connection to Bulldog
1) To begin, click the 'Windows Start menu', select 'Settings', select 'Network and Dial-up Connections'.
2) Double click the 'Make New Connection' icon.
3) A dialogue box will open which will welcome you to the Network Connection Wizard, click 'Next'.
4) Select the 'dial-up to the Internet' option and click 'Next'.
5) Select 'I want to set up my Internet connection manually' (3rd option), and click 'Next'.
6) Select 'I connect through a phone line and a modem and click next'.
7) Type in 08451232400 into the 'Telephone number' box (leave area code blank). Make sure that the 'Use area code and dialling rules box' is unchecked and click next.
8) Type in your Bulldog 'username' and your 'password' and click 'next'. If you have forgotten your username and/or password, please refer to your Bulldog welcome e-mail, or alternatively contact Bulldog Support.
9) Type a name for your new connection, such as Bulldog and click 'next'.
iMac set-up
The following instructions describe how to creating a new dial-up connection to Bulldog
1) To begin, click the 'Apple' icon at the top left of the screen and select 'Internet Access' and then 'Internet set-up Assistant'.
2) Select 'YES' to 'Would you like to set up you iMac to access the Internet?'
and 'YES' to 'Do you already have and Internet account?'
3) On the next screen, press the forward arrow, which is located at the bottom right of the window.
4) Type a name for your new configuration, such as Bulldog. You are also asked if you are using a modem
5) On the next screen, type in 08451232400 for the phone number and type in your Bulldog 'username' and your 'password' and click 'next'. If you have forgotten your username and/or password, please refer to your Bulldog welcome e-mail, or alternatively contact Bulldog Support.
6) On this screen select 'NO' for the PPP Connection Script and click next.
7) On this screen select 'NO' for the IP address and click next.
8) Leave all fields on 'Domain Name Servers' screen blank and click next.
9) Click through the following screens until you reach the 'Conclusion' page.
10) On the 'Conclusion' screen, click 'Go Ahead'.
Your iMac will now connect to the Internet using your new Bulldog connection.
Mac OS X set-up
The following instructions describe how to creating a new dial-up connection to Bulldog using a modem.
1) To begin, click the 'Apple' icon at the top left of the screen and select 'System Preferences'.
2) Once the System Preferences windows appears, select the 'Network' icon
at the top of the window.
3) On the 'Network' screen, select 'which ever modem you have installed' from the Configure drop down menu.
4) Select 'PPP' from the row of tabs.
5) Type a name for your new 'Service Provider', such as Bulldog.
6) Type in 08451232400 for the 'Telephone Number'. Leave 'Alternate Number' blank and type in your Bulldog 'username' and your 'password' and click 'next'. If you have forgotten your username and/or password, please refer to your Bulldog welcome e-mail, or alternatively contact Bulldog Support.
To use your new Bulldog connect, click on the Internet Explorer in the dock located at the bottom of your screen.
If I use the 0845 dial access back-up service, will it cost me anything?
In the event that you use this service, you will be charged only at local rate for the minutes you are connected. Costs are:
- Weekday calls between 8am and 6pm = 3.95 pence per minute
- Weekday evening calls between 6pm and 8am = 1.48 pence per minute
- Weekend calls between midnight Friday and midnight Monday = 1 pence per minute
(These are are inclusive of VAT and standard 0845 BT charges as at at 21.1.2004. These prices are liable to change in accordance with BT pricing regulations).
Do I need any additional hardware or software and what is the minimum specification needed for the 0845 dial access back-up service?
Apart from a dial-up modem you don't. In terms of specification, your computer should have Microsoft Windows 95/98/ME/NT/2000, iMAC or MAC OS X.
Do I have to make any changes to my computer for the 0845 dial access back-up service?
You need to add a dial-up connection, and as it acts as a back-up to your existing broadband connection, the outgoing mail server will be different. Outgoing email should be directed at: Ip address - 213.130.128.38
How easy is it to set up?
Very easy - just follow the Bulldog set-up instructions. They are written on the assumption that everyone who reads them understands very little about computers.
What is the 0845 number to connect to?
The complete number to connect to is 08451232400.
