Broadband

Connection problems

No/Intermittent Connection (ADSL signal)

If the "Line" light flashes and does not stay continuously lit.

Please make sure that the Broadband modem or router is plugged into the master telephone socket via a micro-filter without any extension leads. This will eliminate any internal wiring issues that could potentially affect your broadband. Some extension cables are not data friendly.
Please ensure that every extension phone or telephony device is connected to an extension box via a micro-filter. (i.e. a Sky Digibox, fax machine and telephone). Failure to do so will more than likely affect your broadband performance.
If you do not have enough micro filters available, test the ADSL connection by removing all non filtered devices and leaving one micro filter and the broadband modem/router connected.
For the purpose of testing it is advisable to have a spare micro filter; these can be purchased from most computer retailers.

Connected, but unable to browse the Internet

Firstly check that you are connected (look at your modem/router to see that the ADSL/link/Sync light is steady and not constantly flashing).
Disable any firewall software that you maybe running. Typical ones that can cause problems are Windows Firewall, Zone Alarm and Norton Internet Security.
Verify that you have entered the correct login and network details. Your user name will be something like "bddsl-12345@bulldogdsl.com" and your password will be something like "abcdef".
Do follow your equipments instructions and use the details that Bulldog has provided you in the activation email. It is possible but rare that the equipment is at fault.

Modem/Router Issues

Are the correct lights on, on the modem/router? If not, then it's likely that the modem is not connected properly or configured/installed correctly. Refer to the documentation that came with your equipment on how to connect/setup, or call the manufacturer.
Try resetting/re-installing the modem/router. Like computers, modems and routers can 'crash'. These problems can be solved by either resetting the router to factory defaults or re-installing the modem drivers as these can become corrupted.

Technical Support

Should you have any further problems with your service after the activation date we have a dedicated team that are ready and willing to help you. However, we do ask that you contact your hardware vendor first and check that the problem does not relate to your modem/router. Two common hardware vendors are listed below with support phone numbers.

Netgear 0870 1121206

Binatone 01325 304473